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Q. What type of domain hosting setups you
offer? |
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| A. Currently we offer
hosting on Windows 2003 & Unix platforms.
Since we offer our services mainly to small
business and entities, we believe the Win2k3
platform serves our customers better by
being reliable and much more flexible. |
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Q. What if I don't have a domain name? |
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| A. When you open a web
hosting account, we instantly provide you
with a temp-domain on our servers such as
whatever.SpyderWebs.net. You can keep this
domain as long as you want. If you use the
above name to access your web site, you
don't need a domain name. |
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Q. Is there a cost to set up a hosting
account? |
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| A. Yes there is one time
setup fee on all accounts. |
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Q. Do you offer adult hosting? |
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| A. No. |
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Q. What are FrontPage Extensions? Do you
support them? |
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| A. FrontPage extensions are
set of server components that make Microsoft
FrontPage web authoring software interact
with the web server in a particular way. We
support FrontPage 98/2000/2003 web authoring
by providing FrontPage server extensions on
our servers. |
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Q. What do you charge for extra disk space? |
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| A. We have hosting plans to
offer plenty of disk space from 5 MB up to
500 MB. If you use more disk space then
your plan specifies, we simply upgrade you
to our next hosting plan. 50 MB is
sufficient for most demanding web
applications, however for space above 50 MB,
kindly contact our customer service for a
custom quote. |
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Q. What are DNS servers? Why do we need
them? |
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| A. DNS stands for 'Domain
Name Servers'. DNS servers translate domain
names such as 'yourname.com' into virtual
directories (on our servers) which hold your
web sites. |
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Q. What name and IP addresses do your DNS
servers use? |
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| A. Our DNS are as follows:
Primary Server Hostname:
ns1.SpyderWebs.com
Primary Server IP address:
216.218.232.235
Secondary Server Hostname:
ns2.SpyderWebs.com
Secondary Server IP address:
216.218.232.228 |
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Q. Can I have a DNS of my choice associated
with my domain name? |
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| A. Normally we provide our
DNS server for domain name translations. In
case of any special request by our customer
we could also provide Name Server on their
own choice. |
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Q. Do you offer support for Active Server
Pages? |
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| A. Yes, we offer Active
Server Pages support for all of our business
hosting plans. |
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Q. Do you offer CGI/Perl support? |
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| A. Yes, we offer support for
Perl version 5.6 on all of our business
hosting plans. |
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Q. Do you offer database and/or ODBC
support? |
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| A. Yes we provide ODBC
support for Microsoft Access 2000/2003, MS
Paradox, MS Visual FoxPro, MS dBase, MS
Excel Databases. We provide system level
DSNs for database connectivity. Specific
number of DSNs are allowed under each plan. |
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Q. Do you offer MS SQL database? |
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| A. Yes, we have
SQL Server 2000 in optional features. |
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Q. Do you design web pages or provide online
solutions? |
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| A. Yes, we offer
web designing & development services. |
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Q. Can I securely accept credit card or
other information through my web site? |
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| A. Yes, you can have your
own secure server and security certificate
installed for a small setup fee and a small
monthly charge. For more information please
view our
hosting pricing plans. |
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Q. What are autoresponders and how many do I
get? |
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| A. Auto responders are
system generated e-mail messages that are
generated depending upon conditions you
specify. For example, you can set auto
responders to send a confirmation e-mail
when ever someone sends email or submits an
inquiry or payment form on your website. |
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Q. Do I get traffic statistics? How do I
access them? |
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| A. Yes every Advanced
hosting account with us gets statistical
analysis done with NetTracker. NetTracker
is a powerful tool that runs numerous
analysis on your site and presents them in
easy to understand graphical format. To
access web statistics, enable this feature
from your control panel. Also, note that
statistics for all our web hosting customers
are run at 12 midnight, eastern standard
time EST. |
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Q. What about your technical support? |
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| A. Technical staff at
SpyderWebs.net is available to answer your
questions at almost all the times. We have
found answering your questions through only
emails, to be highly efficient. We respond
to most of your inquiries in less than 24
hours, though replying back within few
minutes is customary for us. In case your
site is down for more than 30 minutes and
you need to contact us immediately, you may
email us at
Support@SpyderWebs.net or call (908)
548-0098 |
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Q. How do I sign up for a hosting account? |
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A.
Just visit the required hosting plan page,
choose the hosting period required and click
"To Get Started - Click Here". Kindly
contact our customer support if you need
further help.
If you have previously signed any hosting
account with us, for you its very simple to
sign up for another hosting account. You
can either request us to do that OR you can
do it by yourself by visiting our
hosting controller. |
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Domain Name
Registration Questions: |
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Q. What extension domain names do you
register? |
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| A. We only register top
level domain names ending with .com, .net,
.org, .biz, .info, .us, .bz, .cc, .nu, .tv,
.ws, .name extensions. |
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Q. Do I own the domain name I register
through you? |
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| A. Yes, you own the domain
name registered through our site. We send
you a confirmation email as well as an
official document specifying you as the
owner of the domain name in question. |
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Q. Can I get a refund on the domain name I
register? If I don't want it any more? |
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A. No, once registered all
domain registrations are final. You can
drop a domain name you don't want but it is
not possible to get a refund on a registered
domain name.
In case you submit a request for
registering a domain name and you wish to
cancel that registration, kindly email our
support team as soon as possible. If we
have not yet registered that domain we will
refund your account completely or will not
charge your account. |
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Q. How long before would my domain name
start functioning? |
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A. When you open a hosting
account with us, your website starts
functioning right away. But when you want
your domain name to translate to your web
site, it can take up to about 48 hours
before the translation actually begins to
take place.
This is because every DNS server around
the world gets updated once every 24 hours
and when you modify your domain name record
to specify our DNS servers IP addresses, we
say it takes up to 48 hours before your
domain name will begin to point your new web
site on our servers. |
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Q. How do I know if my domain name is still
available? |
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| A. To find out if the domain
name you want (ending with .com, .net, .org
extensions) is available, kindly use our
domain name checking tool which is available
at our home page. This tool in real time
informs you if your domain name is
available. |
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Q. How do I transfer an existing domain to
your severs? |
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A. The way you transfer your
domain varies. For example, if you have
registered your domain name through us, you
ask us to modify your domain name record.
All domain name record modifications are
free of charge. However, if you have
registered your domain name through other
registration authorities, such as Network
Solutions or Register.com you would follow
their procedures to affect such a change.
Note that we offer hosting for
international domains as well. To transfer
an international domain such as names ending
with extensions other than .com, .net or
.org, you need to contact a registration
authority specific your country. The easiest
way to transfer to us is to add
DNSAdmin@SpyderWebs.net as a Technical
or Administrative contact woth your
registrar.For detailed information
regarding transferring of your website,
please
click here. |
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Q. Who is InterNIC? |
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| A. InterNIC is an
independent registration authority which is
responsible for maintaining all domain names
records that end with .com, .net and .org
extensions. |
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Billing Questions: |
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Q. How and when do I pay for the services
that you offer? |
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| A. You can pay
by credit card. Another option is to pay by
Check. To pay by credit card simply go to
our payment page
and submit your credit card information.
Payments are due when you receive services. |
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Q. Can I use a credit card to pay for
service(s) I receive? |
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| A. Yes. Please select the
required hosting plan and then proceed. |
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Q. Is there a minimum contract that I must
sign for web hosting? |
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| A. No. except when you sign
up for our specific promotions. |
